Resizing, Warranty & Exchange
All our rings can be resized!
We have recently made the call to recast & remake all rings that are requested for a resize.
This decision was made for a couple of reasons. Firstly, the longevity & durability of the metal is affected when we are required to cut and re-solder the your piece, as the cut line weakens the band. We want these pieces to have a long legacy with you, so we truly this piece to last a lifetime in heirloom status. During this time, you are welcome to our Free Polishing service, to keep your ring in the best possible condition.
The second reason was due to the distortion of the ring itself. When we have been cutting and reshaping the piece during a resize, it comes back to you not at the 100% aesthetic value that we hate to see.
The cost of this resize, will be AUD$50 and can be set up through the link below.
As each piece is individually Made-to-Order, we ask customers to be careful when choosing the designs and size. However, if you were unhappy with the order and wish to exchange for a different design in the same size, we will honour an exchange of the item within the 7 days of receiving the order. Please get in touch within this 7 day period and we'll organise the ring exchange.
Along with our Exchange & Returns policy, we do take very seriously the customers satisfaction and we are dedicated to making sure every customers leaves every order happy with their CHD piece. So please let us know anything we can do to help!
Every piece produced at Crooked Howlet Designs, is covered under the CHD Lifetime Warranty.
We stand behind the quality of our jewellery with the CHD Lifetime Warranty — our guarantee that upon receiving the product, every piece is free of production defects and is up the highest standard consistent through all designs.
If you feel the piece has not achieved this assurance, please let us know and we will happily reassess the production finish.
This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorised Crooked Howlet Designs retailer and subject to applicable laws.
Damage caused by improper use or carelessness (knocks, dents, crushing, etc.), damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as Sterling Silver tarnish etc. and or damage caused by fire or water, or a natural disaster such as an earthquake.
To inquire if your jewelry is covered under this warranty, contact firstname.lastname@example.org with your name, address, order number and a detailed description of the issue at hand. Warranty claims must be accompanied by an acceptable proof of purchase.
The CHD Polishing Service
A service we provide at CHD, which is unrivalled in the industry - is a free professional polish in studio. We will have open days in which you can bring your CHD piece of jewellery into the HQ and wait, while we polish some life back into your ring!
Keep your eyes on our Instagram for the next opening. If you'd like to organise to ship your piece in for a clean, get in touch and we can sort that out. It will just require you shipping the ring in with a return satchel.