T&C's & Shipping

All Crooked Howlet Designs products have clearly stated the alloy in which they have been made, either 925 Sterling Silver, 9ct Yellow Gold, 9ct White Gold or 9ct Rose Gold. These metals have been certified and cast in Sydney, Australia.

 

Pricing Policy

All prices on the CHD website have been listed in Australian Dollars (AUD). The products are displayed in AUD$ (Australian Dollars). However, whenever you select a ring, the Currency Converter on the bottom left hand corner of the page, will instantaneously convert the AUD$ price into either US Dollars, GB Pounds, Euros or New Zealand Dollars. During the checkout process, the amount will appear your local currency as required. Please check when making payment that the total amount in the shown currency is what you had accepted.

Payment

We accept payment through three secure gateways: PayPal, Shopify Payment and zipPay. These payment methods include credit and debit cards; VISA, MasterCard and American Express.

Payment must be made with your order. However, if you would like to buy now and pay later, you can take advantage of zipPay which is a safe, simple and convenient payment option powered by zipMoney. This lets you order on our website and pay later for your purchases with no credit card and no interest ever. zipPay provides an account that allows you to pay the balance outstanding on your purchases at the end of the month, or to take your time with affordable monthly payments that suit your lifestyle and budget.

We also accept signed Crooked Howlet Designs gift certificates.

ZIPPAY

zipPay is a safe, simple, and convenient payment option, powered by zipMoney, that lets you shop online and pay later for your purchases – with no credit card and no interest ever. zipPay provides an account that allows you to pay the balance of your purchases at the end of the month, or to take your time with affordable monthly payments that suit your lifestyle and budget.

 

Shipping

We accept orders from and ship rings all over the world. Shipping within Australia is Free. 

Within Australia, we ship all orders via AusPost express. To see if your post code is in the next day delivery zone, see Auspost

New Zealand: $9AUD Express International. Shipping times of 2-3 Days.

America's: $14AUD for International Tracking (5-10 Days), $27AUD Express Courier (3-5 days)

UK & Europe: $16AUD for International Tracking (5-10 Days), $34AUD Express Courier (3-5 days)

Shipping Restrictions 

Please be advised that CHD is not responsible for taxes and/or duties, or any brokerage and/or delivery fees applied to international shipments. Also, we kindly request that you contact your local customs office to satisfy yourself about import regulations before placing your order, because CHD will not be liable for packages refused or held for delivery.

 

Production

When we receive an order, we set about the personalised construction of each design - therefore delivery time can vary. We will generally ship out within 8-12 business days of receiving an order. You will receive 5 progress emails throughout the different stages of production to keep you informed during the process.

 

Returns

As each piece is individually made to order, please be careful with your design choice and sizing as we cannot accept returns. All sales are final.

However, don't hesitate to email us if you are unhappy with your purchase and we will try our best to satisfy your expectations.